At Kinza Collection, customer satisfaction is our priority. If you're not completely happy with your purchase, please review our return and exchange policy below.
1. Return & Exchange Eligibility
You may request a return or exchange within [INSERT NUMBER, e.g., 3-7] days of receiving your order, provided the following conditions are met:
- The item is unused, unwashed, and unworn with all original tags attached.
- The item is returned in its original packaging.
- Proof of purchase (order number or receipt) is provided.
- The item is not part of the non-returnable categories listed below.
2. Non-Returnable Items
- Sale, clearance, or discounted items (unless defective).
- Stitched/custom-tailored suits made to your measurements.
- Innerwear, accessories, and jewelry, for hygiene reasons.
- Items damaged due to misuse or normal wear and tear.
3. Damaged, Defective, or Wrong Item Received
If you receive a damaged, defective, or incorrect item, please contact us within [INSERT NUMBER, e.g., 48 hours] of delivery with your order number and clear photos or a video of the item. We will arrange a free replacement, exchange, or refund.
4. How to Request a Return or Exchange
- Contact our support team via email or WhatsApp with your order number and reason for return.
- Our team will review your request and confirm eligibility within [INSERT NUMBER] business days.
- Once approved, pack the item securely and ship it to the address provided by our team, or hand it to our pickup courier if available in your area.
- Once we receive and inspect the item, we will process your exchange or refund.
5. Refunds
- Approved refunds are processed within [INSERT NUMBER, e.g., 7-10] business days.
- Refunds are issued via the original payment method or store credit, as applicable.
- For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit.
- Original shipping charges are non-refundable, unless the return is due to our error.
6. Exchanges
Size or product exchanges are subject to stock availability. If the desired size/item is unavailable, we will offer a refund or store credit instead.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect, in which case Kinza Collection will cover the return shipping cost.
8. Contact Us
For any return or exchange queries, reach out to us:
- Email: [INSERT EMAIL]
- Phone / WhatsApp: [INSERT PHONE / WHATSAPP NUMBER]
- Address: [INSERT BUSINESS ADDRESS, PAKISTAN]